Payments for membership are collected automatically on the 1st of each month via auto pay, using the card that was used when setting up your account. Please note that membership payments are the only items collected automatically. Private lessons, show fees, enrolments, and late fees all need to be paid manually through the members app.

Yes all fitness classes run by Dynamic Dance Centre can be part of the monthly plan.

No, there is no long-term contract for our memberships. However, we do require a 30-day notice for membership cancellations. You are free to cancel at any time with the proper notice. Please note that once committed to an event, such as a show, there are no refunds under any circumstances. Memberships are on a rolling basis, and payments are collected on the 1st of each month via auto pay.

No, all members are guaranteed a place at their selected class. 

If you miss a class, unfortunately, there is no refund or credit given for missed sessions. However, you can make up for the missed class by attending another class of the same style, subject to availability. Please let us know via the app if you plan to miss a class, as this helps with the planning of sessions.

Yes, let us know in advance so we can check availability and change for you.

Unfortunately, we do not offer joint plans for friends. Shared membership plans are only available for immediate families living at the same address, such as siblings or parents and children.

We try to reply to emails within a 48-hour period. However, there are occasionally unfortunate issues or complications. We always try and get back to you as soon as possible.

Physical, mental, emotional or cyber bullying by parents, staff or students will not be tolerated and may result in dismissal from the studio, and in extreme cases, contacting the relevant authorities.

Our staff members have all been trained in first aid.

To cancel your membership, simply send us a written notice via email or through the contact form on our website. Please ensure you provide your member’s name and the reason for cancellation.

We require 30 days’ notice from the date of your request, during which your membership will remain active. For example, if you submit a cancellation request on the 1st of the month, your membership will be cancelled 30 days from the 1st. If you submit your request on the 26th of the month, your membership will be cancelled 30 days from the 26th.

If you have any sessions remaining in your notice period, these will be charged pro-rata based on the number of sessions left. We will send you a final confirmation once your cancellation is processed.

If you have any questions or need assistance with the cancellation process, please don’t hesitate to contact us!

Membership Cancellation Policy

At Dynamics Dance Centre, Dynamics Martial Arts, and Studio 44, we are committed to providing high-quality services and fostering a supportive community for our members. We understand that there are times when cancellations may be necessary, and we aim to make the process as straightforward as possible.

Cancellation Notice:
To cancel your membership, we require 30 days’ written notice. This notice must be submitted via email or through the official contact form on our website. The cancellation will be effective 30 days from the date the notice is received. For example, if a cancellation notice is received on the 1st of the month, the membership will be cancelled 30 days from that date. If the notice is received on the 26th, the membership will be cancelled 30 days from that date.

Pro-Rated Charges:
During the 30-day notice period, the member will continue to have access to their membership and services. Any remaining sessions within the notice period will be charged pro-rata, based on the number of sessions remaining. All final payments for services will be calculated accordingly.

Participation in Events and Shows:
Members who submit a cancellation notice will still be eligible to participate in any events, shows, or special activities scheduled during their 30-day notice period. Participation is not affected by the cancellation, and members are encouraged to continue attending and taking part in these opportunities.

Studio 44 Discounts:
As a member, you are entitled to a variety of Studio 44 discounts on events, classes, and services. If an event (such as a Boogie Bounce party) was booked during your membership but has not yet been delivered, you will still be entitled to any discounts associated with that event, even if your membership has been cancelled before the event takes place.

Membership End Date:
Once the 30-day notice period concludes, membership access will be terminated. Members will receive a final confirmation of cancellation, and any payments due for the final period will be processed.

Refunds:
Please note that we do not offer refunds for payments already made, including payments made for the whole year, any costume fees, show tickets, or event fees, under any circumstances.

Rejoining the Membership:
Should you choose to rejoin at any point in the future, we would be delighted to welcome you back. If you rejoin within 90 days of your cancellation, no enrolment fee will be due. After 90 days, the standard enrolment fee will apply.

Contact Information:
For cancellation requests, inquiries, or assistance, please contact us at:
– Email: [email protected]
– Website Contact Form: 

We appreciate your understanding and cooperation in following this policy. Our goal is to ensure that all cancellations are handled efficiently and professionally, maintaining a positive experience for all members.

1️⃣ Search for “Studio Pro Portal” in your app store (it’s the blue app). Available on both the Apple App Store and Google Play Store.

2️⃣ Log in using your registered email This is the email address you provided when signing up. You should have already received an email with your login details—please check your spam/junk folder if it’s not in your inbox.

Need help? No problem—just get in touch, and we can resend your login email or assist with a password reset.