Privacy Policy
Introduction
We are committed to safeguarding the privacy of our website visitors and service users.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.In this policy, "we", "us" and "our" refer to data controller name.
For more information about us, see Section 13.
Credit
This document was created using a template from SEQ Legal (seqlegal.com).
How we use your personal data
In this Section 3 we have set out:
The general categories of personal data that we may process;
in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
the purposes for which we may process personal data;
and the legal bases of the processing.
We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version,operating system, referral source, length of visit, page views and website navigation paths,as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back- ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process your personal data that are provided in the course of the use of our services ("service data"). The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
We may process identify general category of data. The source of this data is you. This data may be processed for specify purposes. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Please do not supply any other person's personal data to us, unless we prompt you to do so.
Providing your personal data to others
We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Retaining and deleting personal data
This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Amendments
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
We may notify you of changes to this policy by email.
Your rights
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
the payment of a fee (currently fixed at GBP 10); and
the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes.
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies that we use
We use cookies for the following purposes:
authentication - we use cookies to identify you when you visit our website and as you navigate our website;
status - we use cookies to help us to determine if you are logged into our website;
personalisation - we use cookies to store information about your preferences and to personalise the website for you;
security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
analysis - we use cookies to help us to analyse the use and performance of our website and services;
and cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.
Cookies used by our service providers
Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: www.google.com/policies/privacy/.
11. Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
support.google.com/chrome/answer/95647?hl=en (Chrome);
support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
www.opera.com/help/tutorials/security/cookies/ (Opera);
support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage- cookies (Internet Explorer);
support.apple.com/kb/PH21411 (Safari);and
privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy(Edge).
Blocking all cookies will have a negative impact upon the usability of many websites.If you block cookies, you will not be able to use all the features on our website.
Our details
This website is owned and operated by Dynamic Dance Studio 44
We are registered in England and Wales, and our registered office is at 31b, M1 Commerce
Park, Markham Lane, Duckmanton, Chesterfield S44 5HS.
Our principal place of business is at 31b, M1 Commerce Park, Markham Lane, Duckmanton, Chesterfield S44 5HS.
You can contact us:
by post, to the postal address given above;
using our website contact form;
by telephone, on the contact number published on our website;or
by email, using the email address published on our website.
Data protection officer
Our data protection officer's contact details are: Daniel Harris, Studio 44, 31b, M1 Commerce Park, Markham Lane, Duckmanton, Chesterfield S44 5HS.
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Moments to Treasure
FAQs
What date does payment come out my account?
Payments for membership are collected automatically on the 1st of each month via auto pay, using the card that was used when setting up your account. Please note that membership payments are the only items collected automatically. Private lessons, show fees, enrolments, and late fees all need to be paid manually through the members app.
Can I add the fitness classes as part of my child’s DDC monthly plan?
Yes all fitness classes run by Dynamic Dance Centre can be part of the monthly plan.
Am I in a contract?
No, there is no long-term contract for our memberships. However, we do require a 30-day notice for membership cancellations. You are free to cancel at any time with the proper notice. Please note that once committed to an event, such as a show, there are no refunds under any circumstances. Memberships are on a rolling basis, and payments are collected on the 1st of each month via auto pay.
Do I still have to book my class every week?
No, all members are guaranteed a place at their selected class.
What happens if I miss a class?
If you miss a class, unfortunately, there is no refund or credit given for missed sessions. However, you can make up for the missed class by attending another class of the same style, subject to availability. Please let us know via the app if you plan to miss a class, as this helps with the planning of sessions.
Can I change my class I attend?
Yes, let us know in advance so we can check availability and change for you.
Me and my friend always come to class together, can we do a joint plan?
Unfortunately, we do not offer joint plans for friends. Shared membership plans are only available for immediate families living at the same address, such as siblings or parents and children.
I have emailed you, when should I expect a response?
We try to reply to emails within a 48-hour period. However, there are occasionally unfortunate issues or complications. We always try and get back to you as soon as possible.
What is your policy in relation to bullying or harassment?
Physical, mental, emotional or cyber bullying by parents, staff or students will not be tolerated and may result in dismissal from the studio, and in extreme cases, contacting the relevant authorities.
Who has first aid training?
Our staff members have all been trained in first aid.
How do I cancel my membership?
To cancel your membership, simply send us a written notice via email or through the contact form on our website. Please ensure you provide your member’s name and the reason for cancellation.
We require 30 days’ notice from the date of your request, during which your membership will remain active. For example, if you submit a cancellation request on the 1st of the month, your membership will be cancelled 30 days from the 1st. If you submit your request on the 26th of the month, your membership will be cancelled 30 days from the 26th.
If you have any sessions remaining in your notice period, these will be charged pro-rata based on the number of sessions left. We will send you a final confirmation once your cancellation is processed.
If you have any questions or need assistance with the cancellation process, please don’t hesitate to contact us!
What is your cancellation policy?
Membership Cancellation Policy
At Dynamics Dance Centre, Dynamics Martial Arts, and Studio 44, we are committed to providing high-quality services and fostering a supportive community for our members. We understand that there are times when cancellations may be necessary, and we aim to make the process as straightforward as possible.
Cancellation Notice:
To cancel your membership, we require 30 days’ written notice. This notice must be submitted via email or through the official contact form on our website. The cancellation will be effective 30 days from the date the notice is received. For example, if a cancellation notice is received on the 1st of the month, the membership will be cancelled 30 days from that date. If the notice is received on the 26th, the membership will be cancelled 30 days from that date.
Pro-Rated Charges:
During the 30-day notice period, the member will continue to have access to their membership and services. Any remaining sessions within the notice period will be charged pro-rata, based on the number of sessions remaining. All final payments for services will be calculated accordingly.
Participation in Events and Shows:
Members who submit a cancellation notice will still be eligible to participate in any events, shows, or special activities scheduled during their 30-day notice period. Participation is not affected by the cancellation, and members are encouraged to continue attending and taking part in these opportunities.
Studio 44 Discounts:
As a member, you are entitled to a variety of Studio 44 discounts on events, classes, and services. If an event (such as a Boogie Bounce party) was booked during your membership but has not yet been delivered, you will still be entitled to any discounts associated with that event, even if your membership has been cancelled before the event takes place.
Membership End Date:
Once the 30-day notice period concludes, membership access will be terminated. Members will receive a final confirmation of cancellation, and any payments due for the final period will be processed.
Refunds:
Please note that we do not offer refunds for payments already made, including payments made for the whole year, any costume fees, show tickets, or event fees, under any circumstances.
Rejoining the Membership:
Should you choose to rejoin at any point in the future, we would be delighted to welcome you back. If you rejoin within 90 days of your cancellation, no enrolment fee will be due. After 90 days, the standard enrolment fee will apply.
Contact Information:
For cancellation requests, inquiries, or assistance, please contact us at:
– Email: [email protected]
– Website Contact Form:
We appreciate your understanding and cooperation in following this policy. Our goal is to ensure that all cancellations are handled efficiently and professionally, maintaining a positive experience for all members.
How do I get the members app?
1️⃣ Search for “Studio Pro Portal” in your app store (it’s the blue app). Available on both the Apple App Store and Google Play Store.
2️⃣ Log in using your registered email This is the email address you provided when signing up. You should have already received an email with your login details—please check your spam/junk folder if it’s not in your inbox.
Need help? No problem—just get in touch, and we can resend your login email or assist with a password reset.
Studio 44, 31b M1 Commerce Park, Duckmanton, Chesterfield, S44 5HS.
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